Trust, transparency & traveller protection
These policies set the standards we hold ourselves to and the expectations we share with our travellers. They are written in plain language but are legally binding once you book with Safari Quest Adventurez. If anything is unclear, please contact us before paying your deposit.
Booking Terms & Conditions
The contract between you and Safari Quest Adventurez when you book a tour.
Cancellation & Refund Policy
How cancellations are handled and what refunds you may be entitled to.
Privacy Policy
How we collect, use and protect your personal information.
Cookie Policy
What cookies we use and how you can control them.
Payment Policy
Accepted payment methods, deadlines and security.
Travel Policy
Passports, visas, vaccinations and arrival/departure procedures.
Health & Safety Policy
Our commitment to keeping you safe in the wild and at sea.
Responsible Tourism Policy
Travelling in a way that protects wildlife, people and place.
Accessibility Policy
Making African travel possible for every guest.
Traveller Code of Conduct
How we ask our guests to travel with us.
Child Protection Policy
Safeguarding children — whether they travel with us or live in the communities we visit.
Complaints & Feedback Policy
How to raise an issue and how we respond.
Disclaimer
Important notes about itineraries, wildlife and pricing.
Contact & Emergency Information
How to reach us — and how to reach us fast.
Have a question we haven't answered?
Browse our FAQ or contact our team — we usually respond within a few hours.